Refund & Replacement Policy

At Auralia Nail, we take pride in creating premium, handcrafted press-on nails. Your satisfaction is important to us, and we’re committed to resolving any issues fairly while maintaining a clear and transparent policy.

30-DAY SUPPORT POLICY

We offer support within 30 days from the delivery date for the following cases:

Item arrives damaged, defective, or broken
Item differs from the description or customization
Incorrect or mismatched size (based on your order)
Missing or lost items

👉 For eligible cases, we will offer:

Free Replacement (one time per order) OR
Store Credit (equivalent to the product value)

📌 Store Credit can be used for future purchases and will not expire.

IMPORTANT CONDITIONS

Only ONE replacement per order is allowed
Shipping fees are non-refundable
Refunds (if approved in special cases) will exclude shipping costs

CUSTOM ORDERS POLICY

All custom-made / personalized nail sets are:

❌ Non-refundable
❌ Non-exchangeable

👉 Because these products are made specifically for you and cannot be resold.

NON-ELIGIBLE CASES

We do not accept refunds or replacements in the following situations:

Requests made after 30 days from delivery
Incorrect selection of:
- Size
- Product
- Shipping address
- Custom details
Slight color differences due to screen/lighting
Damage caused by:
- Improper use
- Incorrect application or removal
- Poor maintenance
Items damaged after delivery due to customer handling
Personal reasons:
- Change of mind
- Not liking the style